FREQUENTLY ASKED QUESTIONS
Before you get started.
What you'd like to know about using TRAXO.
What is TRAXO?
TRAXO is delivery tracking software born in Cotonou and built for Africa. It brings your orders, your drivers and the tracking of every delivery into one workspace, on computer and phone.
In which countries can TRAXO be used?
Across Africa, starting with West Africa. Phone country codes, time zone and the police number adapt to your business’s country. The detailed map and route planning cover Benin today; other countries will follow.
How much does TRAXO cost?
Your first orders are free when you sign up. After that, each tracked order costs 25 CFA francs, paid from your business’s prepaid wallet. No subscription is required.
Does my customer need to install an app?
No. They receive a tracking link that opens in their browser, with no account or app.
Is TRAXO a delivery company?
TRAXO is software for organising and tracking your deliveries. You work with your own drivers and keep your customer relationships.
How do I get the customer's location?
Send them a request link. They can add their details and share their location. Your business reviews the request before confirming it.
Can I create an order if I already have the details?
Yes. Enter the order directly in your workspace, then assign it to a driver.
What does the customer see through the tracking link?
They can see the driver's location shared for their delivery. They can't access your company's management workspace.
Can several people work in my account?
You can invite members and set access according to their role in your business.
Does tracking work without an internet connection?
Location updates depend on the driver's connection, phone and permissions. An older location must be distinguished from a recent one.
Is the drivers’ app available?
The Android app is in its trial phase. Your drivers download it from the invitation you send them. It is not on Google Play yet; the iPhone version will follow.
How do I contact support?
Open a support request from your account. Conversations stay grouped by topic, with their history.
How can I try TRAXO?
Create your space on app.gettraxo.app: your first orders are on us. You can also tell us about your business from the Contact page so we can prepare onboarding with your team.